Pre-Order Policy

Last Updated: 1 September 2026

Weyland — Built for Men offers customers the opportunity to pre-order selected products that are not currently available from our existing stock.

Pre-orders allow customers to request specific products, sizes or styles that Weyland can arrange to obtain from its suppliers.

1. How Pre-Orders Work

A customer may request a product through Weyland's pre-order service.

Once the product, size and applicable price have been confirmed, the customer may proceed with the pre-order by paying the required deposit.

A pre-order is only considered confirmed once the required deposit has been received and the order has been accepted by Weyland.

2. Deposit

A 50% deposit is required to confirm a pre-order.

The remaining 50% balance is payable when the product arrives and is ready for collection or delivery, unless another arrangement has been agreed with the customer.

The deposit amount and remaining balance will be recorded as part of the customer's order.

3. When Pre-Orders Are Placed

Pre-orders are generally placed with our suppliers on Thursday afternoons.

Customers should ensure that their pre-order and required deposit have been completed before the applicable ordering deadline.

Orders received after the weekly ordering deadline may be included in the following supplier order.

4. Estimated Arrival Time

Pre-ordered products generally take approximately two weeks to arrive.

This is an estimated timeframe and is not a guaranteed delivery date.

Supplier availability, transport delays, customs processes, courier delays and other circumstances outside Weyland's reasonable control may affect the actual arrival time.

Weyland will communicate with the customer when the product has arrived and is ready for collection or delivery.

5. Products Available for Pre-Order

Pre-orders may be available for selected Weyland products, sizes, colours and styles that are not currently held in stock.

Availability depends on supplier stock and the ability of Weyland to obtain the requested product.

6. Products Excluded From Pre-Order

Unless specifically agreed by Weyland, the following products are not available for pre-order:

Perfume
Shoes
Sneakers

Weyland may change the list of products eligible for pre-order from time to time.

7. Product Availability

A pre-order is subject to supplier availability.

Although Weyland will make reasonable efforts to obtain the requested product, a supplier may become unable to supply a product after a pre-order has been placed.

If Weyland is unable to obtain a confirmed pre-order, we will communicate with the customer regarding the available options and any applicable refund.

8. Price

The price of a pre-ordered product will be confirmed with the customer before the pre-order is accepted.

Where the price has been confirmed and the pre-order accepted, Weyland will make reasonable efforts to supply the product at the agreed price, subject to applicable law and the specific circumstances of the order.

9. Changes to Pre-Orders

Customers should carefully check the product, size, colour and other details before confirming a pre-order.

Once an order has been placed with the supplier, changes may not be possible.

Customers should contact Weyland as soon as possible if they need to request a change.

Any change is subject to supplier availability and Weyland's ability to make the change before the supplier order is processed.

10. Cancellation

If a customer wishes to cancel a pre-order, they should contact Weyland as soon as possible.

Where the supplier order has already been placed, cancellation may not always be possible.

Any refund or treatment of the deposit will be handled in accordance with applicable South African consumer protection law and the circumstances of the order.

Nothing in this policy is intended to remove or restrict any legal consumer right.

11. When the Product Arrives

Once the pre-ordered product arrives, Weyland will contact the customer using the contact details supplied when the order was placed.

The remaining balance must be paid before the product is released, unless another arrangement has been agreed.

12. Collection

Customers will be informed when their pre-order is ready for collection.

Customers should retain their proof of payment and order information and may be asked to provide appropriate identification when collecting the product.

13. Delivery

Where delivery is available, the customer may arrange delivery once the applicable balance has been paid.

Delivery charges may apply and will be communicated to the customer.

Delivery is subject to the Weyland Delivery Policy.

14. Incorrect or Defective Products

If a customer receives a product that is incorrect, damaged or defective, they should contact Weyland as soon as reasonably possible.

The matter will be assessed and handled in accordance with the Weyland Returns & Refunds Policy and applicable consumer protection legislation.

15. Customer Responsibility

Customers are responsible for providing accurate information when placing a pre-order, including:

Full name
Contact details
Product details
Size
Colour or style where applicable
Delivery or collection information where required

Incorrect information may result in delays or the wrong product being ordered.

16. Consumer Rights

Nothing in this Pre-Order Policy is intended to remove, restrict or replace any rights that a customer has under applicable South African consumer protection legislation.

Where applicable, customers retain their rights under the Consumer Protection Act 68 of 2008.

17. Changes to This Policy

Weyland may update this Pre-Order Policy from time to time to reflect changes to our suppliers, products, ordering process, business practices or applicable legislation.

The latest version will be published on this page.

Weyland — Built for Men

Men's Clothing. Men's Gear. No Nonsense.