Returns & Refunds Policy

Last Updated: 1 September 2026

At Weyland — Built for Men, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains when products may be returned and how returns, exchanges and refunds are handled.

This policy applies to purchases made directly from Weyland. Where a purchase is made through an external online store or third-party platform, that platform's applicable terms and policies may also apply.

1. Returns

Customers may request a return where a product is faulty, defective, damaged, or does not reasonably correspond with the product description provided at the time of purchase.

Products must be returned in a condition that allows us to reasonably inspect the issue.

Where a product is returned because it is faulty or defective, Weyland will assess the product and determine the appropriate remedy in accordance with applicable South African consumer law.

2. Change of Mind

Returns due solely to a change of mind are subject to the applicable terms of the sale and the condition of the product.

Unless otherwise required by law, products returned because of a change of mind must be:

Unused
Unwashed
Undamaged
In their original condition
Returned with original packaging and tags where reasonably possible
Accompanied by proof of purchase

Certain products may not be eligible for return where their nature, condition or use makes a return inappropriate or where applicable law provides otherwise.

3. Incorrect or Damaged Products

If you receive an incorrect product or a product that appears to have been damaged before or during delivery, please contact Weyland as soon as reasonably possible.

Please provide:

Your name
Proof of purchase
A description of the problem
Photographs of the product and packaging where applicable

We will assess the matter and advise you of the next steps.

4. Exchanges

Where appropriate, Weyland may offer an exchange for an alternative size, colour or product.

Exchanges are subject to stock availability.

If the requested replacement is unavailable, we will discuss the available options with you.

5. Refunds

Where a refund is approved, the refund method may depend on the original payment method and the circumstances of the return.

Refunds will generally be processed using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider or financial institution involved.

6. Proof of Purchase

Proof of purchase may be required before a return, exchange or refund can be processed.

Acceptable proof may include a receipt, invoice, order confirmation or other reasonable evidence of purchase.

7. Pre-Orders

Pre-orders are made specifically for customers and may be subject to different terms from products purchased from available stock.

The applicable pre-order terms, including deposit requirements and cancellation arrangements, will be communicated to the customer when the pre-order is placed.

Nothing in this policy limits any rights a customer may have under applicable consumer law.

8. Lay-Buy Purchases

Lay-buy purchases are subject to the Weyland Lay-Buy Policy.

The terms applicable to deposits, payments, cancellations, collection and refunds will be communicated to the customer when the lay-buy is arranged.

Nothing in the Lay-Buy Policy limits any rights that cannot legally be excluded.

9. Products Purchased Through External Online Stores

Some Weyland products may be sold through an external online shopping platform.

Where a customer completes a purchase through such a platform, the return, refund, cancellation and payment procedures of that platform may apply in addition to applicable consumer-law rights.

Customers should follow the return instructions provided with their order.

10. Consumer Rights

Nothing in this Returns & Refunds Policy is intended to remove, restrict or replace any rights that a customer has under applicable South African consumer protection legislation.

Where applicable, customers retain their rights under the Consumer Protection Act 68 of 2008.

11. How to Request a Return

To request a return, exchange or refund, contact Weyland using the contact details provided on our website.

Please include:

Your full name
Contact number
Proof of purchase
Product purchased
Date of purchase
Reason for the return or refund
Photographs where relevant

We will review the request and advise you of the next steps.

12. Policy Changes

Weyland may update this policy from time to time to reflect changes to our products, services, business practices or applicable legislation.

The latest version will be published on this page.

Weyland — Built for Men

Men's Clothing. Men's Gear. No Nonsense.